Delivery and Returns
Here at Egyptian Fire Art, we take pride in our products and our commitment to our customers. We want you to be thrilled with your purchase, and we work hard to ensure that every order is perfect.
However, sometimes things can go wrong. If this is the case, we are happy to assist you in any way we can, please don’t hesitate to contact us. We will do everything we can to make things right. In some cases, we may even be able to offer a replacement. Check out our handy list below to see if you qualify for a replacement product.
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong garment, or size.
- Ordered Wrong Size or Wrong Product: The customer is responsible for checking their ordering details before placing an order to ensure they are correct.
- Incorrectly Provided Address: If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
Items can't be returned or exchanged (unless they arrive damaged)
- Custom-made or personalized products are non-refundable. We do not accept returns, exchanges, or cancellations.
- Items on sale
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge.
Our policy lasts 14 days after the item has been delivered. If 14 days have gone by since your order has been delivered, unfortunately, we can’t offer you a refund. We only replace or refund items if they are defective or damaged.
Refunds will ONLY be granted for items received damaged. Refunds are not granted due to longer than expected shipping/processing times.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered.
Egyptian Fire Art is not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*** You MUST Contact us by email to initiate the Refund Process – Refunds will not be granted if you return an item to us without notification first.***
RETURN PROCESS AND CONDITIONS
To request a return, please email your request to [email protected] In your email the following information MUST be included:
- A receipt or proof of purchase
- An explanation in detail why you require a return including pictures if the item is defective.
- A phone number where you can be reached if requires further information about the item.
Returns will NOT be granted for the following items:
- Any item not in its original condition, is damaged due to misuse or missing parts from the original condition for reasons not due to manufacturing error.
- Any item that is returned more than 30 days after delivery.
Once we have received sufficient information to complete the return, we will provide our return shipping address by email to the original purchaser. Your item will be inspected by Egyptian Fire Art once received to confirm validity of the claim. A return will only be granted after the inspection is completed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*** We highly recommend that you consider using a traceable shipping service or purchasing shipping insurance. Due to external circumstances beyond our control, we cannot guarantee that we will receive your returned item. ***
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.